Guides in EnglishZoom for Students Zoom for StudentsAccount setup and desktop app setup

Account setup and desktop app setup

By default, joining Zoom sessions through Diakle requires that you're logged into the Zoom app with your Diak account.

Diak students have access to a Basic Zoom account, without having to manually setup an account. Your account is activated the first time you use your Diak credentials to log in to Zoom through the Single Sign-On (SSO) option. This can be done either through your internet browser at through the Sign In button, or the Zoom desktop or mobile app.

Account activation must be done even if you have previously signed up for a Zoom account with your Diak email address. If you already have an existing Zoom account, at login you will be asked to confirm your email address, and to either consolidate your current account under the system, or to change the existing account's email address if you wish to keep both accounts.

It is highly advisable to use the Zoom desktop app for attending online lectures, as the mobile app has limitations (e.g. gallery view can only show max. 4 cameras per screen). However, the most important features are present in the mobile version, and it can be used to attend meetings when the desktop app is not available.

Diak Zoom account setup

Either click this link, or open your internet browser and go to , and click Sign in.

If you've already signed into your Diak account on the browser, it will take you directly to your Zoom profile page. If not, sign in using your long form student username, e.g. [email protected], and your Diak password.

If you've previously signed up for a Zoom account with your Diak email address, at this point you will be asked to confirm your e-mail address, and to consolidate your old Zoom account to the new system. Do that to continue.

If instead of a login screen or your Zoom profile page, you get some sort of login error, you most likely have automatic Office 365 sign-in for another organization or account saved on your browser. To fix this, you can go to and log out from your current account at the top right corner, close all browser windows, and try to sign in at again. Another option is to clear your browser cache, but this will erase all your saved login- and other information saved in the browser.

The third option is to use another browser that does not have your automatic login info saved, but signing in to the Zoom app later uses your device's default browser, so you will have to change your default browser in order to not run into this problem with the app.

Using your browser's private window to circumvent this problem is not recommended, as the Zoom app can only launch your default browser in a normal window, and you'll run into this same problem later on in this guide.

Once you successfully log in, you will view your Zoom profile page. Add a picture to your profile by moving the mouse over the picture frame and clicking the pen icon (1). Change the date and time format to "dd/mm/yyyy" and "24-hour time" by clicking the respective edit buttons (2).

Download and install the Zoom desktop app

If you already have the Zoom desktop app installed on your computer, sign out from your account first (if you're logged in), and jump to the next section.

Otherwise, either go to or click the "Download Client" link at the bottom of , and then click the blue Download button below "Zoom Client for Meetings". It should be the very first option on the page.

Your browser will download an installer, click on it to install Zoom. When it is done, you'll be shown the Zoom starting screen.

Sign in to the Zoom desktop app

When the Zoom desktop app is installed and started, click on the Sign In button.

In the next window, select SSO (short for Single Sign-On).

On some devices, you will be asked to "Search company domain". If you see this, select the "I know the company domain" button to get to the next part.

In the "Enter your company domain" text box, type diak-fi and press Continue.

This will open your device's default internet browser to the page. If you did the account setup on your default browser, you will automatically be taken to the "Launch Zoom" page, and you can skip the login part below.

If instead of a login screen or a Launch Zoom button, you get some sort of login error, refer to the login part of the account setup section.

If you get a username prompt, sign in using your long form student username, e.g. [email protected], and your Diak password.

After successful login, you will be taken to the Zoom launch page, and your browser will give you a popup asking permission to open the Zoom app that has been installed on the device. It may be a good idea to tick the Always allow box, that way you won't get this confirmation each time you enter a Zoom meeting. Click the Open button to continue.

If there is no popup, you can click the Launch Zoom button below. If nothing happens from that either, it probably means the Zoom desktop app is not installed. In this case, refer to the previous section.

You should now be directed to the Zoom app as below.

After this, you will automatically sign in whenever you start the Zoom desktop app or join a meeting via link.

Continue onto the next guide for information on the Zoom mobile app, and onward to other Zoom guides.